Frequently Asked Questions

Through Lun is a professional cabling solutions provider specializing in network infrastructure products. We integrate products from certified factories to deliver comprehensive solutions including patch cords, modular plugs, keystone jacks, patch panels, cabinets, and accessories.

We serve telecommunications, data centers, enterprise networking, building infrastructure, and industrial automation sectors. Our clients range from system integrators to large enterprise organizations.

Our partner factories hold ISO, UL, ETL, RoHS, REACH, CE, and CPR certifications. Each product category meets relevant international standards, and we can provide certification documentation upon request.

We implement strict source-level quality control through regular factory audits, incoming material inspections, and pre-shipment testing. Our multi-factory model also allows us to maintain consistent quality standards across the supply chain.

Standard products typically ship within 2-4 weeks. Custom OEM/ODM orders may require 4-8 weeks depending on complexity and volume. Our multi-source model helps minimize delays during peak periods.

MOQ varies by product category. We work with clients of all sizes and can discuss flexible arrangements for initial orders. Contact our sales team for specific product MOQ details.

We provide custom packaging design, private labeling, product specification customization, and branding services. Our design team works closely with clients to develop solutions that align with their brand identity.

Yes, we can work with partner factories to customize cable lengths, connector types, color coding, performance categories, and packaging. Custom specifications are subject to MOQ requirements.

Our packaging design addresses both consumer and engineering application needs. For consumer markets, we focus on attractive retail-ready packaging that enhances brand presentation. For engineering applications, we prioritize practical, cost-effective solutions that emphasize convenience and value. Our team tailors packaging strategies to match your specific market positioning.

We provide standard warranty coverage on all products, with terms varying by product category. Defective products are replaced or credited according to our warranty policy. Detailed terms are included with each order.

We have a dedicated quality response team that investigates any reported issues within 48 hours. Resolution options include replacement, credit, or corrective action plans depending on the situation.